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How indo176 Handles Your Personal Information

When you open an account with us, we collect only what we need to run your account, process payments through DANA, OVO or GoPay, and keep your session secure.

Account data kept securePayment details protectedYour rights, clearly statedContact us anytimeIndonesia-applicable terms
indo176 How indo176 Handles Your Personal Information
REACH OUR TEAM

Contact Us About This Privacy Policy

If you have a question about how we handle your data, want to request a copy of what we hold, or need to update incorrect information on your account, our support team is here to help. Reach us through any of the channels below and reference your account email so we can locate your records quickly.

Live Chat Open the chat widget from your account dashboard. Quote your registered email and describe your data request so our team can pull the right records.
Email Support Write to our support address listed in your account settings. Include your full name, account ID and the specific data concern — we aim to respond within a clear, documented timeframe.
Account Help Centre Log in, navigate to Account Settings, then select Privacy and Data. From there you can download a summary of stored information or submit a deletion request directly.
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply standard encryption to data in transit and at rest. Your DANA, OVO and GoPay payment credentials are never stored on our servers — only the transaction reference returned by the payment processor is saved to your account ledger. We review our data practices whenever we update the platform and notify you of material changes via the email address on your account.

Encrypted Data in Transit

All data moving between your device and our servers is encrypted. This covers account login, payment confirmations from DANA, OVO and GoPay, and session activity.

Cookie Controls

We use session cookies to keep you logged in and functional cookies to remember your lobby preferences. You can block non-essential cookies in your browser without losing account access.

Data Retention Limits

We keep your account data only as long as required by applicable law. Once you close your account, non-mandatory records are deleted or anonymised within our standard review cycle.

Right to Correct or Delete

You can request a correction or deletion of your personal data at any time via Account Settings or by contacting our support team with your account email and a clear description.

Your Privacy Questions Answered

These are the questions we hear most often about data, account privacy and your rights as an indo176 account holder. If your question is not covered here, reach our team via live chat or the contact email in your account settings.

We collect your name, email, phone number and login credentials at registration. Payment activity via DANA, OVO or GoPay generates transaction references stored to your account ledger.

We share data only with payment processors handling your DANA, OVO or GoPay transactions and with fraud-prevention partners. We do not sell your personal information to advertisers or unrelated third parties.

Log in, go to Account Settings and select Privacy and Data to submit a data access request. Alternatively, contact our support team by email with your account ID included.

Yes. Submit a deletion request through Account Settings or via email support. We will delete non-mandatory data and retain only what applicable law requires before completing full removal.

We use session cookies to keep you logged in and functional cookies to save lobby preferences. You can turn off non-essential cookies in your browser settings without affecting account access.

After account closure, we retain only the minimum data required by applicable law and our regulatory obligations. Once those periods expire, records are deleted or anonymised on our standard review cycle.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.